Privacy policy

Effective date: 13 November 2026

Who we are

CENTRAL TRANSPORT SERVICE (AMD)
Documented trade name: CENTRAL TRANSPORT SERVICE (AMD)
Proprietor: Umesh Vyas
15B Jamunalal Bajaj Street, 2nd Floor, Kolkata, West Bengal 700007, India.

Business WhatsApp: +91 33 2694 3200
Phone: +91 98317 99918
Additional phone: +91 98317 99913

This policy covers centraltransportserviceamd.com and our customer enquiry and booking-related WhatsApp communications.

Information we process and why

The enquiry form uses your name, contact number, pickup and delivery locations, shipment type, and optional details to compose a message locally in your browser. Booking-update requests use your name and booking reference. This static website does not submit entries to a business database. Downloaded copies stay on your device.

When you choose “Review in WhatsApp,” message text is included in the WhatsApp link and passed to WhatsApp. Opening a link and sending a message are separate actions. When you send a message, our business receives your WhatsApp number, profile information made available in the conversation, message contents, attachments you share, and related delivery information. We use these details to answer enquiries, coordinate agreed bookings, provide shipment information, and handle support or data requests.

Optional booking-update permission

The enquiry form offers a separate, unchecked option to request WhatsApp updates about your enquiry or booking. Selecting it adds permission wording to your message. No consent is recorded by this website; your permission reaches the office only if you send that message. This permission does not include promotional messages. You may enquire without selecting it.

Withdraw permission by replying STOP in WhatsApp or calling the office. Withdrawal stops subsequent optional WhatsApp updates; it does not cancel a booking or erase records that must be retained. You can still contact the office for assistance.

Sharing and service providers

WhatsApp/Meta processes your use of WhatsApp under its own terms and privacy policy. Authorised business staff may access conversations to respond. Information needed to fulfil an agreed shipment may be shared with the transport parties involved, or disclosed where required by law. Do not send passwords, financial credentials, identity document numbers, or unnecessary sensitive information.

Hosting and external links

The host may process IP addresses, browser details, requested URLs, access times, and security logs to deliver and protect the website. Google Fonts receives connection information when font files load. Google Maps links open an external service. This website code does not install advertising pixels, analytics cookies, or browser storage for form entries.

Retention and security

Unsent form details remain in browser memory while the page is open. The office retains shared enquiry and booking information as needed to respond, fulfil services, resolve disputes, and meet applicable recordkeeping obligations. The period depends on the record and any legal obligation; contact us for details applicable to your record. Access should be limited to authorised staff. Please secure downloaded copies on your device.

Your choices and requests

You may request access, correction, or deletion of information shared with the business. We may verify your connection to the enquiry and explain any records that must be retained. See our data-deletion instructions. WhatsApp/Meta manages its own service records under its policies.

WhatsApp Business Platform status

WhatsApp message preparation is available on this site; delivery requires activation of the business WhatsApp number. Automated API messages and webhooks are not activated. Before introducing automated processing or additional providers, this policy must reflect those actual data flows.

Connected WhatsApp enquiry service

When the WhatsApp Business Platform connection is active, signed notifications from Meta are received by our website service. The host stores your message identifier, WhatsApp number, message text or message type, event time, and delivery status so our authorised business system can process enquiries and updates. Update permission and STOP requests are stored against your WhatsApp number, including the message reference and time. Repeated notifications are deduplicated. These records are protected by server-side access controls and are not publicly accessible. Our ACCUERP companion retrieves them to manage enquiries and booking updates. No payment credentials or identity documents should be sent. Use the data-deletion contact methods above or below to request removal of business-held conversation records.

Contact

WhatsApp +91 33 2694 3200, call either office number, or write to the address above. Policy updates will be posted on this page.